customer support
for anything about an order, a product, or your account: [email protected].
include your order number (the MD-XXXX string from the confirmation email) and we'll resolve it without making you re-explain the situation. response window: monday–friday, within one working day. we don't outsource support — every reply comes from someone on the small core team.
perfume questions
want to know which dupe smells closest to your favourite original? looking for a recommendation based on three perfumes you already love? write to [email protected] with the details and we'll point you at the right two or three to try.
you can also let the find-my-scent quiz do the legwork — it's a five-minute walkthrough that narrows the catalog down to a shortlist.
press & partnerships
editorial features, sample requests for press, content partnerships, retail wholesale: [email protected] with press or partnerships in the subject line. we'll route it to the right person.
legal & data
gdpr requests, account deletion, takedown notices, anything legal: [email protected]. we'll acknowledge within two working days and resolve within the window the law gives us. full details on the privacy policy.
where we are
mr. dupe is a trade name for the company that operates mrdupe.com, registered in the european union. our shipping atelier is in grasse, france. for the registered company address and registration number, email [email protected] — we're happy to share, we just don't publish it to avoid the postbox getting buried in marketing.
response times at a glance
- order issues — within one working day.
- perfume recommendations — usually same afternoon.
- press / partnerships — within two working days.
- gdpr / legal — acknowledged within two working days, resolved within the statutory window.